Thank you for purchasing your product from Girl-City.com

At Girl-City, we stand by the quality of all products sold through our website, and customer satisfaction is especially important to us.

If a product you have purchased is faulty, we will meet our statutory obligations to provide a remedy. However, we are not required to provide a refund if you change your mind about a particular purchase, so please choose carefully. You can ask any question about a product before purchasing by using the chat tool located on the website or by sending your inquiry using the form HERE.

If you have made a purchase from our website and need to return the product for some reason, we will exchange the item for a Girl-City gift card if returned within 30 days from dispatch date. The goods must be in an unworn and new condition. Before you return an item, please send us an email, or use the Contact Us form to provide an explanation for the reason you are returning the product (i.e faulty or incorrect item).

WHEN RETURNING AN ITEM, YOU MUST:

  • Ensure the product is in original condition and original packaging.
  • Return the product within 30 days from the date of dispatch.
  • Ensure that you have included a copy of the receipt with your return.

PLEASE READ CAREFULLY

Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way. If it has been altered or tampered with in any way, we cannot provide you with a refund.

PLEASE NOTE THAT GIRL-CITY:

  • Will reimburse any reasonable shipping charges for return of goods that are deemed faulty or incorrect (“incorrect” means that you’ve been sent a different item to what you purchased).
  • Cannot accept returns for any reason after 30 days from the dispatch date.
  • Will not refund an item due to a change of mind.

FOR ANY FURTHER QUERIES PLEASE EMAIL US: [email protected]

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